Order policy

General conditions

This is an agreement between MEGABOOKS SK, spol. s r.o., Kopčianska 3748/41, 851 01 Bratislava, IČO: 36 699 594, DIČ: 2022275849, IČ DPH: SK2022275849, entered in the Commercial Register of the District Court Bratislava I, section Sro, file no. 43137 / B (the “Provider”) as the Seller and the Customer (the “User”) as the Buyer, which regulates the rights and obligations of the Provider and the User when purchasing goods in the online bookstore on the megabooks.sk website (the “Website”) e-shop ”).

The user is obliged to carefully read not only these GTC, but also other documents that apply to the use of the website (including, but not limited to, the rules, conditions and other relevant information published on the website ("related documents")). with these GTC, we ask him not to use the website.

These GTC form an integral part of every purchase contract concluded between the provider and the user through the e-shop. In the event of a conflict between the provisions of the purchase contract and these GTC, the provisions of the purchase contract shall prevail.

The Provider reserves the right to change these GTC and other related documents at any time and, if it does so, to publish these changes on the website without undue delay. If some provisions or parts of the GTC change or lose their validity or effectiveness, this does not affect the validity or effectiveness of other provisions of the GTC.

The use of the website by the user following the change of the GTC is considered to be the user's consent to the changed wording of the GTC.

User registration

User registration is a necessary condition for using the e-shop, which also has benefits for the user:

  • discount on the whole assortment

  • order history and current order status tracking;

  • simplified purchase.

Registration is conditioned by filling in an electronic form containing fields for filling in user data, including personal data, the use of which the company is governed by Act no. 122/2013 Coll. on the protection of personal data and the Privacy Policy, which the user has read and unreservedly agrees with.

Mandatory data marked with an asterisk are required for successful registration.

Concluding a purchase contract

The user must be a person qualified for legal acts or a legal person who has expressed an interest in shopping in the e-shop. The user has access to the complete offer of goods, while the selected titles are added to the shopping cart, the required quantities are adjusted and then they go to the order via the order form.

By confirming the order, the user submits to the provider a proposal for concluding a purchase contract. By sending the order, the user accepts these GTC of the provider without reservations. The purchase contract enters into force by a confirmation e-mail of the provider sent to the user's address specified in the order form.

Any change of the order after the conclusion of the purchase contract is a proposal to change the content of the purchase contract and is possible only by mutual agreement of the user and the provider, while the provider is not obliged to accept the proposal to change the content of the purchase contract.

The order expires by its rejection by the provider or by the expiration of 7 days from its confirmation by the user, if it is not confirmed by the provider within this period.

Withdrawal from the purchase agreement

The user has the right to withdraw from the contract without giving a reason on the basis of § 7 of Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance or off-premises contract of the seller within 14 days of receipt of the goods or from the date of conclusion of a contract for the provision of electronic content not supplied on tangible media (eg e-books). According to § 7 par. 6 of Act no. 102/2014 Coll. the user does not have the right to withdraw from the contract if it is the subject of:

  • sale of periodicals with the exception of sales under a subscription agreement and sale of books not supplied in protective cover;

  • the sale of sound recordings, video recordings, sound recordings, books or computer software sold in protective packaging, if the consumer has unpacked that packaging;

  • the provision of electronic content other than on a tangible medium, if its provision has begun with the express consent of the consumer and the consumer has stated that he has been duly informed that, by giving his consent, he loses the right to withdraw from the contract;

  • the sale of goods enclosed in protective packaging which cannot be returned for health or hygienic reasons and whose protective packaging has been broken after delivery.

The user is obliged to exercise the right to withdraw from the contract in writing or by e-mail, and may use the form available in the Complaints Procedure. The withdrawal period shall be deemed to have been observed if he has sent the withdrawal notice no later than the last day of the period.

The user is obliged to return the goods within 14 days from the date of withdrawal from the contract, by post (as registered mail, not cash on delivery) or directly or directly at the provider's points of sale designated for this purpose (Megabooks bookshop and the provider's registered office).

The time limit for returning the goods shall be deemed to have been observed if the goods have been handed over for carriage no later than the last day of the time limit. The user is obliged to attach to the goods all documents related to the purchase of goods - especially the invoice and confirmation of receipt of goods from the carrier. The cost of transporting the goods from the user to the provider is borne by the user.

The goods must be delivered complete, undamaged, preferably in the original packaging and unused, otherwise the provider is not obliged to take over such goods and return the purchase price for the goods. The user is responsible for the reduction in the value of the goods, which arose as a result of such handling of the goods, which is beyond the treatment necessary to determine the properties and functionality of the goods.

All payments made by the user in connection with the conclusion of the contract will be sent to the account provided by the user within 14 days of withdrawal from the contract, but not before the goods in question are delivered to the provider or proven return to the provider. This does not apply to additional costs if the user has chosen a different delivery method than the cheapest standard delivery method offered by the provider.

In case of unauthorized withdrawal from the contract, the goods will be returned to the user at his expense.

Terms of payment

Transport costs are charged to the user separately according to the method of transport of goods to the place of delivery chosen by the user.

After concluding the purchase contract, the user undertakes to pay the purchase price to the provider's account in one of the following ways:

  • PayPal;

  • cash on delivery upon receipt of goods from the Slovak Post courier or courier;

  • in cash or by card at personal collection;

  • after meeting the specific conditions stated in the additional business conditions, payment on invoice is also possible (applies to users from the school segment and booksellers).

The invoice for the goods will be available to the user after logging in to his account on the website in the "My invoices" tab and at the same time included in each shipment of goods, while serving as a tax document and warranty card.

Terms of Delivery

The delivery period begins to run from the crediting of the purchase price together with the price of transport to the provider's account. The delivery time of the goods is determined by the time stated for each title and depends on the availability of the goods in stock.

The provider will ship the order containing several titles, at least one of which is not available in the central warehouse, only after all required titles have been completed. If the user wants to divide the order into several parts, the shipping price will be charged separately for each shipment.

In the event that the goods are unavailable despite the opposite information from the supplier, the provider will immediately notify the user of this situation and offer him the opportunity to split or cancel the order without having to pay the price for shipping.

The Provider undertakes to deliver the goods and this obligation is fulfilled by handing over the ordered goods to the user or an authorized person at the place of delivery or by handing it over to the first carrier for transport.

In the case of personal collection, the user will be informed about the possibility of collection by e-mail to the address specified in the order form. The order will be ready for collection within 30 calendar days.

The user is obliged to take over the goods at the agreed place and time in person, or to ensure their taking over. The user confirms the receipt of the goods in writing in the delivery note, which is also proof of payment for the goods in the case of cash on delivery. Together with the goods, the user receives an accounting document (invoice), which also serves as a guarantee certificate. The obligation to deliver the goods is considered fulfilled even if the user does not take over the goods at the agreed time and place, resp. refuses to accept the goods.

Methods and price of transport

  • In Time courier;

  • personal collection at the Megabooks bookshop bookstores in Bratislava and Banská Bystrica;

  • personal collection at the provider's registered office.

The price list of goods transport within the Slovak Republic is:




































Users from the "End Customers and Students" segment are not charged for shipping over orders over 50 €.

The user from the segments "Primary and secondary school teachers" and "University, science and research" is not charged the price for transport.

The user from the "Booksellers" segment is charged the price for transport on the basis of individual business conditions.

Liability for defects and complaints

The user declares that he has read the Complaints Procedure and unreservedly agrees with it.

Privacy Policy

The user declares that they have read the Privacy Policy.


The user declares that he has read the License Agreement and the rules for the use of electronic books (e-books) and unconditionally agrees with it.

Decisive right

These GTC are binding for both the user and the provider. Legal relations established by the purchase contract are governed by its provisions, the GTC effective at the time of the binding order of goods and legal regulations valid in the territory of the Slovak Republic.

Supervisory body

The body supervising the provider's activities is the Slovak Trade Inspection Authority (SOI). The seat of the Central Inspectorate of SOI is at the address: Prievozská 32, 827 99 Bratislava.

Alternative dispute resolution

If the user is a consumer, he has the right to turn to an ADR entity to protect his consumer rights. During ADR, the consumer works with the ADR entity to resolve the dispute quickly. In the event of a cross-border dispute, the consumer has the right to contact the European Consumer Center, which will provide him with a delivery address, an electronic address or a telephone contact with the ADR entity responsible for resolving his dispute. The possibilities and conditions of alternative dispute resolution are regulated by Act no. 391/2015 Coll. on Alternative Dispute Resolution and on Amendments to Certain Laws. More detailed information on alternative dispute resolution is available on this website, which also maintains a list of ADR entities and also on the SOI.sk website, which is one of the ADR entities. In the event of a dispute with the provider, the user may also submit a proposal to initiate an alternative dispute resolution through the platform located on this website.


In case of any questions regarding the GTC, the e-mail address of the provider helpdesk@megabooks.sk is available to users.