Motivational Factors and Retail Employees

Yeasin, Zehad; LAP Lambert Academic Publishing;
Motivational Factors and Retail Employees
Tlač na objednávku

Motivational Factors and Retail Employees

Yeasin, Zehad; LAP Lambert Academic Publishing;
Kniha
67,89 €
Tlač na objednávku
Predpokladané dodanie v piatok, 26. februára 2021
67,89 € s DPH
Ušetríte 11,98 € 79,88 € (-15%)
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Motivated employees are critical for the success of any organisation. This is especially true in the service industry where the employees form the primary customer facing asset of the company. In view of the difficult economic conditions prevalent in most developed countries, it has become critical for retail companies to have motivated staff. This study uses a sample of 30 Superdrug (UK) employees based at High Holborn, London to assess the key motivational factors and their link to employee commitment. The results show that, while the majority of the employees demonstrate high levels of intrinsic motivation, the overall organisational commitment is low. This is contrast to prior studies which show high correlation between intrinsic motivation and organisational commitment. The reason for the unexpected result is rooted in issues with the store management which impacts key motivational factors such as empowerment and feedback. This is the leading cause of the lack of organisational commitment.
EAN
9783659481185
ISBN
3659481181
Typ produktu
Paperback / softback
Vydavateľ
LAP Lambert Academic Publishing
Stránky
104
Jazyk
English
Rozmery
220 x 150
Čitatelia
General
Autori
Azim, Rashed; Hassan, Azizul; Yeasin, Zehad
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kníh
2 897 369
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